SJM x Macao Union Medical Center: Wellness Holiday Package

Hotel Room Package Terms and Conditions:

• This package must be booked through the Hotel in advance directly and are subject to availability upon request.
• The breakfast is only available during the stay period, and are non-transferable, non-refundable and cannot be redeemed for cash.
• The Hotel shall offer, at its sole discretion, alternatives in the event it is not possible to provide breakfast services due to changed circumstances.
• This package includes a 60-minute designated massage treatment at The Spa at THE KARL LAGERFELD. Guests must redeem and enjoy the treatment during their stay. The experience is non-transferable, non-refundable and cannot be exchanged for cash.
• Massage treatments must be redeemed at the respective spa facility corresponding to the guest's hotel booking (The Spa at THE KARL LAGERFELD for THE KARL LAGERFELD guests).
• Guests are required to call The Spa at THE KARL LAGERFELD at (853) 8881 3500 to reserve the 60-minute designated massage treatment at least 72 hours in advance. Availability cannot be guaranteed for reservations made less than 72 hours prior to the requested treatment time.
• Any amendment to the massage treatment reservation must be made at least 24 hours in advance. In the event of cancellation, no-show, or failure to provide the required notice to reschedule, the treatment entitlement will be forfeited.
• Guests must be at least 18 years old to enter the Spa.
• This package includes F&B vouchers for designated restaurants. The voucher is non-transferable, non-refundable, and cannot be redeemed for cash.
• No refunds will be issued for any unused portion of the package.
• No shortening of stay nor refund will be accepted after check-in.
• All rates are charged on a per room, per night basis.
• All room rates shown are in MOP, and are subject to a 10% service charge and prevailing government tax.
• All rates are based on single or double occupancy. The maximum number of registered persons in any room is 3 adults (a supplement charge will be applied to the third guest for accommodation and such supplement charge does not include any other package benefits) or 2 adults and 2 children under 12 years old. Exceeding the maximum number of occupants using the room for any period of time may result in an over-occupancy charge being levied.
• For children under 12 years old, residence in one room with adults is free of charge.
• The official check-in time is 3:00 p.m. and check-out time is 11:00 a.m. Any early check-in or late check-out request is subject to the Hotel's availability and may incur an additional charge.
• Early check-in is subject to pre-booking one night in advance at the full day’s Flexible Rate.
• Late check-out until 6:00 p.m. is subject to a charge of 50% of one night’s Flexible Rate. Late check-out after 6:00 p.m. is subject to a full day’s Flexible Rate.
• Guests may be required to present the original credit card used in the reservation upon check-in for verification purposes. The Hotel reserves the right to reject guests who check in without presenting the original credit card with the designated signature.
• All guests must provide a valid passport or government-issued ID card at check-in for verification and security purposes.
• Any special requests are subject to the Hotel's availability upon check-in, and may incur an additional charge.
• Smoking is prohibited inside non-smoking rooms. The registered guest shall be liable for a fine of up to MOP2,500 for smoking in a designated non-smoking room or if we find any evidence or believe that any of the guests have been smoking in any non-smoking room (including smells, cigarettes, and cigarette butts in the room).
• A maximum of one (1) extra bed may be arranged per room, subject to available and an additional charge, provided that the request is made at least 24 hours' in advance.
• Guests must be at least 18 years old to reserve a room, a parent or legal guardian must accompany guests under the age of 18.
• The Hotel reserves the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain falsified or incomplete information or contain or result from a mistake or error.
• This package cannot be combined with other promotions, gift certificates or vouchers.
• This package is not available for group bookings of 10 or more rooms.
• The Hotel shall not be liable for any losses, damages, costs or expenses incurred by guests as a result of cancelling a reservation for personal reasons.
• The Hotel shall not be liable for any losses, damages, costs or expenses incurred by guests as a result of any reservation cancellation.
• By participating in this package, guests consent to the collection and processing of their personal data by the Hotel for the purpose of providing the related services. For further details, please refer to the Hotel's Privacy Policy.
• The above terms and conditions are not exhaustive. The Hotel reserves the right to add, amend, or modify any of the above terms, conditions and rules as necessary, without prior notice.
• In the event of any discrepancy between the English and Chinese versions, the English version shall prevail.

Terms and Conditions for Macau Union Hospital ("Union Hospital") Appointment Assistance and Transportation Service:

• The Hotel Room Package price does not include any medical services provided by Union Hospital. Guests must pay all medical fees directly to Union Hospital based on the services selected. The Hotel does not collect medical fees on behalf of Union Hospital.
• All medical services are provided directly by Union Hospital and are subject to its applicable terms and conditions.
• Any medical services purchased from Union Hospital cannot be exchanged for cash or applied as credit towards any other Hotel charges.
• Guests shall comply with all guidelines, rules and medical assessments of Union Hospital. All medical services, test results, medical consultations and associated risks are the sole responsibility of Union Hospital. The Hotel is not a medical institution. All medical services, test results, medical advice, diagnoses and related risks are independently provided by and remain the sole responsibility of Union Hospital. The Hotel accepts no liability for any medical services, medical treatment, diagnoses or related arrangements provided by Union Hospital.
• The Hotel does not guarantee the availability of any specific medical services, appointment times, treatment outcomes or medical advice at Union Hospital. All appointments are subject to the actual arrangements and availability of Union Hospital.
• The Hotel provides coordination and assistance services only and does not act as an agent, affiliated medical institution or medical service provider of Union Hospital. The assistance services include:
  • The Hotel may assist guests in submitting appointment requests, including sending reservation emails to Union Hospital. Guests must contact the Hotel at least 7 days prior to arrival (or such other period as may be required by Union Hospital) by telephone at +853 8881 8000 (China Toll-Free: 400 8428983; Hong Kong Toll-Free: 3851 3818; service hours: 9:00 a.m. to 8:00 p.m. daily) or by email at reservations@grandlisboapalace.com to enable the Hotel to assist in sending an appointment request to Union Hospital. All appointments are subject to the Union Hospital's availability and scheduling arrangements. Any cancellation or amendment of a medical appointment shall be subject to Union Hospital's cancellation policy.
  • The limousine service includes four point-to-point transfers within the Macau SAR. Any changes or cancellations must be requested at least one hour prior to the scheduled pick-up time. If the vehicle is required to wait for more than fifteen (15) minutes, the guest will be deemed a no-show.
• By expressly consenting to the Hotel’s appointment assistance and transportation arrangements (whether in writing, by email, through a recorded telephone conversation, or by other appropriate means), guests agree that the Hotel may collect, process and transfer their personal data to Macau Union Hospital in accordance with Law No. 8/2005 (Personal Data Protection Law) and the Hotel’s Privacy Policy. Such personal data may include the guest’s name, gender, contact details, selected Checkup Package, preferred check-up date and time, and other relevant basic information submitted by the guest, for the purpose of arranging such assistance. For further details, please refer to the Privacy Policy available at https://www.grandlisboapalace.com/en/privacy-policy.

Guarantee Policy

• All reservations must be guaranteed by an advance deposit of the first night’s room rate (inclusive of taxes and service charges) via a valid credit card or designated form of e-payment at the time of reservation. The Hotel reserves the right to cancel any booking without deposit guarantee.

Cancellation Policy

• An advance payment of the first night's room rate (inclusive of taxes and service charges) will be levied for any no-show, reservation amendment or cancellation of guaranteed reservations from 6:00 p.m., 7 days prior to the arrival date.

* "The Hotel" refers to SJM Resorts, Limited (“SJM”), GLP Hospitality Services Limited and / or other subsidiaries of SJM.